Contact Us

This page explains how to contact the USA Online Casinos editorial team, what we can realistically help with, and — just as important — where to go instead when your question is about money sitting in a casino account. We are an independent research and comparison publisher covering US online casinos. We do not operate any casino, we cannot access your account, and we cannot release a withdrawal.

If you are here because a payout has stalled, skip ahead to the section on withdrawal disputes. That route will move faster than writing to us.

What to contact us about

Write to the editorial team through the contact form or email address published on article6blog.com. Messages we can act on include:

• Factual corrections — a bonus percentage, wagering multiple, minimum deposit or state availability that has changed since our last check. Include the page and, if you have it, a screenshot or link to the operator's current terms.
• Outdated offers — promotions expire and get rewritten constantly. Telling us a headline offer no longer matches the casino's own page is genuinely useful.
• Review requests — an operator you want assessed, or a payment method you want covered in more depth.
• Partnership and advertising enquiries — commercial contact is handled separately from editorial. See the disclosure below.
• Feedback on the site — broken pages, confusing explanations, mobile display problems.

Please include the URL of the page you are referring to and the date you looked at it. Terms on this site are fact-checked on a rolling basis; the current review date is Sep 25, 2026, and anything we verify after that supersedes what you see now.

What we cannot do

• We cannot see, unlock, close or credit a casino account.
• We cannot approve, speed up or reverse a withdrawal.
• We cannot overturn a bonus forfeiture or a confiscated balance.
• We cannot tell you whether you will win, and we never present gambling as a way to make money or fix a financial problem.
• We cannot give legal or tax advice about your state.

Where to take a payout or withdrawal dispute

Most complaints we receive are about money, and they follow a predictable path. Work through it in order — skipping steps usually gets a case sent back.

1. Contact the casino's own support first. Use live chat or email, state your account ID, the amount and the date, and ask for a written reason. Save transcripts.
2. Escalate in writing. Ask for the complaint to go to a supervisor or the formal complaints team, and ask for a reference number and an expected response time.
3. Check what is actually blocking the payout. In the large majority of cases it is unfinished identity verification, a mismatch between deposit and withdrawal method, an unmet wagering requirement, or a pending period that has not elapsed.
4. Take it to the regulator. If the operator is licensed by a US state, that state's gaming regulator — for example a state gaming commission or division of gaming enforcement — accepts player complaints directly and is the body with actual authority over the licensee.
5. Tell us afterwards. We cannot arbitrate, but documented patterns of slow or refused payouts inform how we rate an operator.

Before you write: the checks that resolve most questions

These four issues account for most of the "why hasn't my money arrived" messages that reach us.

Issue	What is usually happening	What to check
Withdrawal pending	An internal review or reversal window before processing starts	The cashier's stated pending period, and whether you have cancelled and re-requested the payout
KYC hold	Identity or source-of-funds documents not accepted	Name, address and date of birth on your ID match the account exactly; documents are in date and fully legible
Bonus balance locked	Wagering requirement unmet, or a max bet rule broken during play	The playthrough multiple, which games count toward it, the maximum bet allowed while wagering, and the bonus expiry date
Winnings capped	A cashout limit attached to the promotion	The bonus terms for a maximum conversion figure, common on free spins and no-deposit offers

How the money side works, in plain terms

We publish no prices and charge readers nothing. Using this site costs you nothing. Taking up an offer at a casino does cost money, and the mechanics are worth understanding before you contact anyone about them.

Paying in. Regulated US casino apps typically accept debit cards, ACH bank transfer, online banking, prepaid play+ cards and PayPal where the operator supports it. Credit card deposits are refused by some issuers and some states outright, so availability varies. Minimum deposits are commonly in the $10 to $20 range, and a deposit bonus only triggers at or above the stated minimum.

Getting paid out. Withdrawal routes are usually narrower than deposit routes, and many operators require you to withdraw back to the method you deposited with. E-wallets and PayPal tend to be quickest once approved; ACH and bank transfer typically take longer; paper checks are slowest. Minimum withdrawals are often around $20 to $50, with per-transaction or weekly limits that bite hardest on large wins. The casino may charge nothing while your bank or wallet still does — check both sides.

Timing. Any advertised speed is the operator's own claim, not a result we have measured. The clock realistically starts when verification is complete, not when you click withdraw.

Our commercial relationships

USA Online Casinos earns commission when a reader opens an account through some of the links on this site. That funds the research. It does not buy a ranking, a rating or a favourable write-up, and we flag limitations on operators we earn from as readily as on those we do not. Commercial enquiries reach a different inbox from editorial corrections, and the people who negotiate deals do not set editorial ratings.

Operators readers ask about most

Contact messages cluster around a handful of names. Brief notes on the most frequent, with the headline offer as the operator advertises it and the conditions that generate the questions.

Raging Bull — 410% up to $10,000 + 50 free spins

The largest headline percentage in our list, and consequently the one readers most often misread. A 410% match plus 50 free spins is a match on a qualifying deposit, not cash handed over: the maximum only applies if you deposit at the top of the scale, and spins are usually tied to one named slot with their own wagering and cashout cap. Our editorial rating of 10.0 reflects the scale and clarity of the offer as published, not a promise about payouts. Limitation: high-percentage matches almost always carry high playthrough and a maximum bet cap while wagering — break the cap and the balance can be voided. Read the multiple and the max bet before you deposit a dollar.

Magician Bet — 101% no wagering

Included because it answers the single most common complaint we get. A no-wagering bonus means the credited amount is not locked behind a playthrough multiple, which removes the biggest cause of stuck balances. Rated 9.9. Limitation: "no wagering" describes the playthrough only. Minimum deposit, game exclusions, expiry dates and withdrawal limits still apply, and the headline percentage is smaller than the match-heavy offers around it. Smaller and clean beats large and locked for many players, but check the cap on the match.

Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser

Slot-led, with the free spins tied to a specific named title rather than spread across the library. That specificity is a plus — you know exactly where the spins land — and it earns a 9.9. Limitation: spins restricted to one game mean the return you see depends entirely on that game's RTP and volatility, and winnings from spins are frequently capped separately from the deposit match. If you dislike the title, the spins are worth little to you.

Uptown Aces — 600% for new players

The highest advertised multiple on our list at 9.7. Limitation: percentage and value are different things. A very high match on a low maximum is worth less than a modest match on a generous one, and the published terms decide which this is. Treat the number as a prompt to read the cap, not as a ranking of value.

What you can actually play

Questions about game types come in almost as often as payout questions. Broadly, the operators covered here run:

• Slots — the bulk of every library, from low-volatility titles that pay small and often to high-volatility games with long dry spells. RTP is the theoretical long-run return; volatility describes how bumpy the ride is. Both are published by the game maker, and neither predicts a session.
• Progressive jackpots — pooled prizes that grow until someone wins. Some require a maximum-coin bet to qualify, which is easy to miss.
• Table games — blackjack, roulette and baccarat in digital form, run by a random number generator.
• Live dealer rooms — real dealers streamed from a studio. Usually excluded from, or heavily discounted in, bonus wagering — a frequent source of "why didn't my playthrough move" emails.
• Sweepstakes and social formats — Card Crush, Zumba Cards and Amazon Jackpots run coin and sweeps-based rewards rather than straight cash matches, with their own redemption rules and minimums.

The other products these brands run

Several operators here are not casino-only. BetUS, for example, pairs its 200% up to $4,000 new-player casino offer with a sportsbook, and Bets.FM advertises a 225% deposit bonus up to 1 BTC plus 225 free spins alongside its wider betting product. This matters for contact reasons: sportsbook and casino bonuses usually sit in separate wallets with separate wagering rules, and support may route your ticket to the wrong desk if you do not say which product you mean. State that up front.

Who may play, and what applies in the US

You must be at least 21 in most states that license online casino play, and 18 in a small number — the operator's own terms and your state's rules decide which. Real-money online casino gambling is regulated state by state, not federally: a handful of states license and supervise online casinos, others permit sports betting only, and many permit neither. Sweepstakes and social casino models operate under different rules again and are unavailable in some states. Accepting sign-ups from a US address is not the same thing as being authorized to serve players in your state, and we do not claim licensing status for any operator we have not verified.

Practically, that means: verify your own state's position before depositing, expect geolocation checks and full KYC, and understand that gambling winnings are taxable income in the US. Our editorial background and review approach sets out how we assess these points, and the site terms explain the limits of what this publication does.

Support that is not us

If gambling has stopped being entertainment, contacting a comparison site is the wrong call. The National Council on Problem Gambling runs the National Problem Gambling Helpline — call or text 1-800-GAMBLER, available 24/7. Most licensed operators also offer deposit limits, loss limits, cooling-off periods and self-exclusion inside account settings, and licensed states run their own exclusion registers. Blocking software can restrict access at the device level. Our responsible gambling guidance covers these tools in more detail.

Getting a useful reply

We read everything and reply to what we can act on. Corrections with a source get handled fastest; general "which casino should I join" questions get the honest answer that it depends on your state, your preferred payment method and whether you value a clean no-wagering offer over a large capped one. If you want a starting point rather than a reply, the comparison pages on article6blog.com lay out the same criteria we would apply.